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| 01. |
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Primary
Operating Policy
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The following
Operation Policy is the most important policy
to follow. All the services provided from
us to players will be based on this policy.
This Policy is to reduce the amount of user
complaints about the service and any other
discomfort that can be brought up while providing
service. Any user who violates this policy
will be dealt accordingly.
Gunbound Management team has the authority
to edit and update the above policy as they
wish, and well noted notice will be posted
on the web if there are any changes made to
the policy. Gunbound Management does not take
any responsibility for users who do not read
the notice on the web and violate the updated
rules in anyway. Also the management team
will restrict those who violate the policy
without any warning or prior notice.
Any other miscellaneous policies that are
not stated in the Operating Policy will be
stated in the Users Agreement Form. GM has
the ability to make a judgment upon the policy.
The following content is organized in a way
to give users the best idea on what the rules
and policies are. If better rules or policies
are discovered, the old one can be updated
with the new rule, and it'll be enforced upon
its update. |
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| 02. |
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Game
ID Policy
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Player will
be given a chance to choose Game ID. This
Game ID can be chosen freely, but however
there are some restrictions to choosing appropriate
Game ID. If not, these IDs will be deleted
by the GM without any warning or notice. (Same
rules are enforced to Account title and Guild
title)
1) Inappropriate Title
- Suggestive
title of inappropriate Sexuality.
- Swearing/
profanities and abusive language will not
be allowed.
- Racial slurs
or slang that may suggest racial discomfort.
- Advertisement
of certain websites or any ads related ID.
- Anti-socialistic
IDs.
- Something
that may suggest profanities or all of the
above but with different orthography.
- Impersonation
of the GM or any Softnyx staff. Or IDs or
Guild titles that may suggest this in
any
way.
- Trying to
mimic an existing with different syllables
or spelling.
- Misbehaved
titles and offensive.
- IDs that are
determined to be inappropriate. Or is thought
to be inappropriate by the GM.
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| 03. |
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Fraud
related Operation Policy
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Fraud and
any soft of forgeries are prohibited, and
GM will not take a part. GM also will not
take a part in any sort of dispute unless
it is determined to harm the Community or
disturb the order. Despite the fact that GM
will not take a part in these disputes, he/she
may bring up a solution, and unable to follow
this solution may result in account restriction.
Exchange of account and items for cash is
not a real trade supported by Softnyx. Any
isadvantage you may receive from doing this
will not be reimbursed.
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| 04. |
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Third
party programs, Bug abusing Policy
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1) It is
wrong to abuse or send bugs that exist in
Gunbound to other users, and it is required
to
notify
the GIS when a bug
is found.
2) Anyone who is caught using illegal programs
such as macro, hack, or ghost-mouse, will
be
immediately banned
forever.
*
There will be no negotiation about any punishments
that follow for such actions.
*
Illegal programs include any programs other
that are capable of modifying the server data
using
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third party programs for one's advantage
over other.
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| 05. |
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Customer
related Policy
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1) Gunbound
Customer Center is a place where our customers
can tell us their trouble, and it is one
of the official
ways to get a hold of us. We work hard to
give answers to all of your questions
within 48 hours
time period.
2) Things to look out for when using the Customer
Center.
- You must log
into the website before using the Customer
Center. Please specify your e-mail
address
before making an inquiry.
- We cannot
answer to your questions when they have nothing
to do with Gunbound. Please be
specific
on what you are asking.
- Do not ask
for favors or expect any benefits by contacting
the GM. GM will not help you with
personal request.
- Profanity,
salacious gossip, spamming is not allowed.
In this case the certain users are going to
be punished
for disturbing our business.
- Sending spam
mails and useless stuff to Customer Center
will have you restricted to using our
services. |
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| 06. |
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Gunbound
Homepage related Policy
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1) Freeboard
is a place for players to discuss about
Gunbound and any other topics and GM does not
necessarily answer any of the questions.
This is not the right place to ask a question
to GM.
2) Advertisements, abusive writings, and
any other topics that are not appropriate
to freeboard will
be deleted
by the moderator without any warning.
3) Users who use constant profanities and
posting sexual contents will be removed
from the freeboard,
even the website.
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| 07. |
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Customer
Account Management
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1) Following
the Customer Privacy Protection rule, all
the personal information will be concealed
from
the public. However,
we may release the information to some organization
for further
investigation.
2) User may not receive any assistance if
he/she was careless to take care of one's
account. We will
also not provide
any help if the user has third party programs
installed for one's own benefit.
3) User can report to Customer Center incase
of account and item hacking.
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| 08. |
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Return
and Refund Policy
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1) Due to
a game severs or bug problem, if one has experienced
a loss he/she can report to the
Customer Care Center
and after our staff review the situation,
the proper action will be taken.
In this case he/she
will recover the lost gold or GP.
2) We will not recover or refund, when you
take an action that is against our Operation
Policy.
(Trading account/item
for cash, Using third party programs)
3) No restoration can be performed when in
situation where user may find a problem with
he/she's
own computer and
internet connection. |
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| 09. |
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Customer
Duty and Right
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1) By using
the Gunbound service, you are agreeing to
all the policies we have stated, and those
who violate any of these
policies will be punished accordingly.
2) The customer must register their real name
and correct information before registering.
3) All the characters/ items and any other
game contents belong to us. The customer
has the right
to use these items until
the termination.
4) Customer must report to GM when finding
a bug. Abusing these bugs are very dangerous
and
they must be reported.
He/she will be punished accordingly if they
decide to abuse and publicize
the bug.
5) Customer can report/ make suggestion/ and
ask inquires through our website to the GMs
directly.
6) Customer can consult with the GM, and
will be co-operative with GMs in order to
solve the
problems in the
shortest amount of time.
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